Returns & Exchanges
At HJGstore, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging with all tags attached, ensuring the inclusion of the packing slip provided in your confirmation email.
Ship the Items
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of initiating your request.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing